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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Janie Dunn

Janie Dunn

September 6, 2024

5  out of  5
rating by Janie Dunn
"Overall extremely helpful & professional personnel. James very friendly & cordial always helping customers. Eddie overall excellent. Thank you Jessica for your patience & assistance. Great job, Mark for hiring such awesome people who actually care!"
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Levi Smith

September 4, 2024

5  out of  5
rating by Levi Smith
"James is the man! He was very efficient and explained my options very clearly! Took his time and answered all my questions! Highly recommend State Farm just because of James! 10/10"
We responded:
"I’m so pleased that you had a terrific experience with James, Levi! We always strive to be as transparent as possible and explain all available options to our valued Good Neighbors. If you have any other questions or concerns about your insurance, please don’t hesitate to reach out. We’re always more than happy to assist! "
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Leigh Ann DeLeon

August 20, 2024

5  out of  5
rating by Leigh Ann DeLeon
"Love State Farm! By far the best auto insurance company ever. Staff is always so friendly! Laura is fast, friendly and very knowledgeable. She even complimented our driving! High recommend! 🩷 Literally like a good neighbor! 🫶🏼"
We responded:
"We’re so glad to be of service, Leigh Ann! We know the State Farm agent office that you choose is very important and we’re so glad to have earned your business, and your trust. If you have any other questions or concerns, please don’t hesitate to contact us. We’re always here to help. "
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Trinity Lenox

August 15, 2024

5  out of  5
rating by Trinity Lenox
"James is my guy to talk to! He takes care of my needs insurance wise every time! They keep me insured and at an affordable price even in this economy! Can't thank yall enough!"
We responded:
"We’re very glad to be of service, Trinity! James is a terrific team member and I’m not surprised that he provided you with such excellent service. If you need anything else, or have questions about your insurance, please give us a call. We’re always here to help! "
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Sandra Segovia

August 12, 2024

5  out of  5
rating by Sandra Segovia
"I just had the pleasure of talking with Belinda, an agent for Mark Copeland Insurance in Kingsville Tx. She was thorough, answered every question I asked! I've had my Insurance with Mark for years and will continue to do so! Thank you for another great experience!! THIS WAS BEFORE I FOUND OUT SHE LIED TO ME AND HAD ME GOING IN CIRCLES .. MY EXPERIENCE WITH STATE FARM WAS HORRIBLE!! CANCELLED MY INSURANCE I HAD FOR YEARS WITH THIS COMPANY!!!"
We responded:
"Thank you so much for the wonderful review, Sandra! I'm so proud to have Belinda as an integral team member here at the Agency! If you ever have any other questions about your insurance, don't hesitate to reach out!"
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mark garcia

August 2, 2024

5  out of  5
rating by mark garcia
"Very professional and friendly!! James helped me with my policy and got me the best price!! Took his time and explained all my options!! Thanks again!!"
We responded:
"We’re so glad to be of assistance, Mark! Thank you for choosing us to earn your business. If you have any questions please feel free to reach out! We’re always happy to help! - Mark"
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Katherine Martinez

August 2, 2024

5  out of  5
rating by Katherine Martinez
"Thank u James...even though u have a busy schedule ur going out of ur way to help us !!! Appreciate it ... Mark Copland State farm in Kingsville has the best employees & lowest rates ❤️ James is such a people person & definitely loves his job..."
We responded:
"Hi Katherine, thank you so much for your kind words! We always take the time to ensure that our Good Neighbors are taken care of! Your appreciation means a lot to us, and we’re proud to have such dedicated and passionate team members like James. Thanks again for your terrific review! - Mark"
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Cesar Canales

July 26, 2024

5  out of  5
rating by Cesar Canales
"Great policy, great insurance agents. Had Jessica costa help me out and found me the best rates for what we needed covered. Overall I recommend mark copeland insurance."
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Harsh Patel

July 9, 2024

5  out of  5
rating by Harsh Patel
"It’s been great experience with Statefarm insurance - Mark Copeland over the last 6 years. Also, James from the team is very supportive to resolve the issue faster. Great to have best insurance."
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Jay

July 7, 2024

5  out of  5
rating by Jay
"A big thank you to Eddie! Due to a family emergency, I had to get a quote and look for a new insurer over the weekend- Eddie was the only agent available on Saturday, and I was able to get in and out of the dealership quick! Thank you for all your help Eddie, 5⭐️ Service Mark Copeland State Farm!"
We responded:
"Hi Jay! Thanks so much for the awesome review! So glad that Eddie was able to help you out! He’s been a great addition to our team at Mark Copeland-State Farm! Please let us know if we can be of further assistance! "
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Raylene Trevino

July 1, 2024

5  out of  5
rating by Raylene Trevino
"Great customer service! James was a big help!"
We responded:
"Hi Raylene, Thank you for your wonderful review. The Mark Copeland State Farm Agent team is happy to hear James was helpful. We appreciate you choosing our team. - Mark Copeland State Farm Agent"
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Irene Arrellano

June 21, 2024

5  out of  5
rating by Irene Arrellano
"GREAT CUSTOMER SERVICE FROM EVERY SINGLE AGENT Jessica Costa has been helping us and guiding us throughout the way Thank you 👏"
We responded:
"Thank you Irene for the wonderful review! I’m really glad that you like our team as much as I do! Also, thanks for being the best part of SF! "
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Lori Urbanovsky

June 17, 2024

5  out of  5
rating by Lori Urbanovsky
"Jessica is awesome! She goes above and beyond and provides excellent customer service!"
We responded:
"Thanks for the outstanding review, Lori! Jessica has quickly become an outstanding team member and is an integral part of our team. We look forward to working with you in the future! "
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Oneal Tomlinson

June 17, 2024

5  out of  5
rating by Oneal Tomlinson
"Jessica Costa was such an exceptional agent. I had so many questions and she took her time to make sure she answered all questions to my understanding. I appreciate this insurance agency. I made the switch to State Farm."
We responded:
"Hi Oneal! Thank you so much for the outstanding review! Glad to hear that Jess took such good care of you! Please let us know if we can do anything for you in the future!"
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Tcath1962

June 14, 2024

5  out of  5
rating by Tcath1962
"Jessica went above and beyond to help me with my flood and insurance policies on my rental property. She was very professional and I had a very pleasant experience. Highly recommend!"
We responded:
"Thank you so much for your kind words and 5- star review! We're thrilled to hear that Jessica was able to provide you with exceptional service for your Flood and Renters Insurance. Your satisfaction is our top priority, and it's wonderful to know you had a pleasant experience. If you ever need further assistance, please don't hesitate to reach out! -Mark Copeland State Farm Agent "
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carmela huizar

June 13, 2024

5  out of  5
rating by carmela huizar
"Thank you James for all the help.. To anyone that needs Insurance they are great.. We have been with State farm for over 35 years. They are so helpful. Again thank you James for taking your time to help me with all my questions. You're awesome!"
We responded:
"Thanks so much for the 5 STAR review. James is doing a terrific job and we're so glad to have him on our team. Please don't hesitate to reach out if we can be of any assistance. Mark Copeland, Agent"
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Royel4stars

May 31, 2024

5  out of  5
rating by Royel4stars
"My experience was amazing. James provided a comfortable setting and was very knowledgeable answering all questions. Going out of his way to inform myself with deals pertaining to my specific situation.I would recommend James Reibeling to anyone seeking insurance."
We responded:
"Thank you for your wonderful 5-star review! Our team is delighted to hear that James made your insurance experience comfortable and informative. Your recommendation means a lot to us. If you need anything else, please reach out anytime! – Mark Copeland State Farm Agent "
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daniel walker

May 28, 2024

1  out of  5
rating by daniel walker
""Jessica " is terrible. Rude, pushy and inattentive. Inept and arrogant. She likes to hang up on customers. Total POS. Save yourselves the headache. Avoid this joke of an office."
We responded:
"We’re glad to hear it, Daniel! Jaylene is a valued member of our State Farm Insurance team and I’m glad to read that she was able to assist you. Let us know if we can help you with anything else and thanks for the review!"
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Richelle

April 6, 2024

5  out of  5
rating by Richelle
"Jessica is the greatest! She is super knowledgeable, friendly and helpful. Definitely go talk to her for any questions/ needs and she'll take great care of you!"
We responded:
"Thank you for the stellar review, Richelle! Jessica is certainly a wonderful team member and I’m not surprised that you received such excellent service from her. If you have any other questions or concerns about your insurance with us, please give us a call or stop by. We’re always here to help! "
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Jethrow Magadanz

March 31, 2024

5  out of  5
rating by Jethrow Magadanz
"If you go into the State Farm of Mark Copeland in Kingsville, Texas, ask for Jessica Costa! She gives phenomenal customer service and has an infectious smile all the while during your visit. She will surely take care of you and explain any detail you have questions about. She really knows her stuff about insurance and about what you want out of an interaction!"
We responded:
"What a terrific review, Jethrow! Thank you so much for sharing your experience with Jessica. She has been an invaluable piece of our State Farm team and I’m not surprised that you’ve had a great experience with her. We pride ourselves on quality customer service and Jessica provides exactly that. Please let us know if you have any other insurance questions and we’re happy to help! "
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Dave Costa

March 31, 2024

5  out of  5
rating by Dave Costa
"Jessica does a fantastic job of helping with all my question and concerns."
We responded:
"We appreciate the feedback, Dave! Jessica is a wonderful member of our State Farm team and has quickly made a huge impact on all of our Good Neighbors! Let us know if we can assist you further. "
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Lucinda Martinez

March 5, 2024

5  out of  5
rating by Lucinda Martinez
"Fast and reliable service"
We responded:
"You can always rely on quick, courteous, and efficient service from our State Farm office, Lucinda! Thank you so much for your review. Please let us know if you need any additional assistance. We’re always here to help! "
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Lariza Sanchez

February 28, 2024

5  out of  5
rating by Lariza Sanchez
"Mark and his team are fantastic. They are always responsive and take care of all our insurance needs. Ive already recommended so many friends and family and will definitely continue to do so. Mark, thank you so much for all your help!"
We responded:
"Thank you so much for your outstanding review and for all of your recommendations! That means the world to us, Lariza! Nothing says you appreciate us more than quality recommendations. We’re always happy to be of service and please let us know if you have any other insurance questions. Our State Farm team is always here for you!"
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Teri Zema

February 27, 2024

5  out of  5
rating by Teri Zema
"Mark is extremely helpful and knowledgeable!"
We responded:
"I’m so glad you appreciate our assistance, Teri! Thank you for your great review. We look forward to assisting you with your insurance needs for years to come!"
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Murali Sarikonda

February 8, 2024

5  out of  5
rating by Murali Sarikonda
"Jay , she explained me everything about the plans and helped me in getting better deals"
We responded:
"We’re very glad to be of service, Murali! Thank you for taking the time to leave us such a nice review. We’re always looking to save our Good Neighbors money any way that we can. If you have any other questions, don’t hesitate to reach out! We’re happy to help. "